Policy Letter

Thank you for choosing CertaPro Painters to paint the interior of your home. The following is the process that we will be using to ensure a smooth project with as little inconvenience to you as possible. Please read each document at the bottom of this page, that pertains to the room or area that you are having painted in your home. The painting of your home will be scheduled once you have completed the “Paint Acceptance Form” on our website. Please feel free to call our office at 513-891-3068 or 859-426-9500 should you have any questions.

Scheduling. All work is scheduled on a first come, first serve basis. You will be contacted by our Residential Operations Manager to discuss the start of your project. We will do our best to accommodate your painting deadlines, please talk to your Sales Associate or the office for more details.

Color Confirmation. You have two choices when it comes to your color choice. They are color match and color choice. Your Sales Associate can match the closet color from a fan deck, or if you have the old cans and/or paint numbers we can use those. You will need to confirm your color prior to the start of your job. You may pick a different color prior to the ordering of your paint and confirm this via email, fax, or mail. However, if you choose a color that will require a second coat of paint to cover, you will be charged the “optional” coat fee.

If you are changing colors, please visit your local paint store and view their interior color swatches. We are also able to recommend interior designers that serve as color consultants for our company. Please be advised that there may be a fee associated with this service. As an additional service to our clients, you may also visit your local Sherwin Williams store and choose 3 “Colors to Go”. This is a service that enables you to choose 3 paint colors to take home to test on your walls, giving you a sense of how the color will look with the lighting in your home, giving you confidence for picking the color that’s right for you. Lastly, please take a look at our website at www.certaprocincy.com or www.certapronky.com and click on the color tab and check out our color resources and color case studies. These are helpful resources for many of our clients.

Communication. Once the work has commenced, your Crew Leader or the Residential Field Supervisor should be able to handle any questions about your job. If you still have questions please contact your estimator or the office at 513-891-3068 or 859-426-9500.

Drywall Repair and/or wallpaper removal. This pertains to our clients that are having drywall or plaster repair/skim coating done, or wallpaper removal. There is no way around it, drywall/plaster repair and wallpaper removal are messy jobs. Our crews will do their best to keep the mess to a minimum, however since drywall/plaster have the consistency of flour please understand that you will most likely have to deep clean when they are finished. With regards to wallpaper removal, again this is a messy job too. The crew will remove all materials from your home, and do their best to keep the mess to a minimum, but please know that it will be your responsibility to clean. The good news is, that when all of the work is completed and your home is back to normal, it is going to look and feel amazing! It will be worth it.

Completion. Upon completion, the Foreman will walk you around your home to inspect the work that has been completed. At this time, any concerns or touch ups should be addressed so that every effort can be made to correct them before the crew moves to their next project. Once you are satisfied that all work has been completed in accordance with the proposal, we ask that you give the Foreman the completed close down packet including your method of payment. Our system is designed so that we collect payment upon project completion. Once the crew has moved to their next project, their attention is focused on meeting that clients needs. If we have to return to your home several days after the work has been completed, not only will we not have any equipment on your job, we will also have to leave the project that we are currently working on. We hope that you can understand why we need to finish your project before we begin our next clients project. You may have up to 24hrs. from the time that the Foreman informs you that your project is complete to sign-off and pay for the work completed. There will be a $50.00 fee if you do not sign-off on your project within the above-mentioned guidelines.

What should I do to get ready?

We get that question a lot! To best help you to prepare before our crew arrives please click on and open the form/forms that apply to the type scope of work that you have contracted us to do on your home. If you still have questions prior to the start of your project please call our office at 513-891-3068 or 859-426-9500.

Downloads

Baby's Bedroom
Bathroom
Child's Room
Closets
Exterior
Garage
Hallways
Home Office
Kitchen
Laundry Room
Library
Living Room
Master Bedroom
Teenager's Room